GOODROCK.COM PRIVACY POLICY:
your information is private. period. this page outlines our company policy for consumers interested in learning how goodrock handles your anonymous & personal information when shopping with us through www.goodrock.com. to learn more about us, view our about page.
contacting us:
if you have questions or comments regarding this privacy policy, or would like to opt-in/out you may contact us via email or via our mailing address at:
goodrock
p.o. box 22046
louisville, ky 40252
USA
general use:
if you are using our website, requesting email support, or interacting with goodrock, you must be over 13 years of age. if you are under the age of 13, you must get parental permission to divulge your email address, telephone number, personal information and other order-related information before using this site.
user consent:
when using our website, you give your conset for us to collect anonymous website information and personal information about you. as is outlined below, this information is collected for the purposes of operating our business, your use of our website, and processing orders as a result of using our website. this privacy policy may be updated at any time without notice.
information goodrock collects and uses:
website use:
like almost all websites, we use commonly known files called "cookies" on our site. cookies help you to navigate, remember your shopping cart contents, and other related info. additionally, we use web server logs and beacons ("clear gifs") to help us understand how our users are using our website. in some cases, we may use a cookie to let us know if you're coming from a goodrock affiliate so we may pay our affiliate commissions. in the case of affiliate tracking, only the order number and sale amount will be provided to the affiliate. additionally, we may use your IP address to validate potential affiliate commissions. in no way whatsoever will an affiliate be given any other information whatsoever.
in the course of using our website, we may collect your IP address, generally understood as your identifiable address on the network that provides your internet connection. the IP address is tracked by us should we need to pursue order verification, security, and related legal actions in the event a user attempts fraud when using our website.
registration ("signing-up") and order placement:
when you place an order with us, we ask for standard personal info in our order forms (name, address, email, etc.) in order for us to properly process your order. this information is kept in protected systems. if necessary, we may use this information to contact you (via email for example) regarding a pending order, or to answer a question prompted by a customer. we do not sell our customer info to mailing/marketing lists outside of our company.
email use:
we retain email correspondence you may send us or that we may send to you for the purpose of offering customer service. in the course of using our website you may use our service to send yourself such things as website password reminders, login information, and production information emails. in the case of product information emails you may use our website to send information on a product to a friend. in this case, your email will address will appear as the "sender" when you fill out the form. we do not sell, share, or trade emails or any personal information to outside companies.
opt-in and opt-out policies:
goodrock will offer the choice to opt-in or opt-out of our policies at any time. specifically, you will have the choice to opt-in or opt-out of or mailing list when you register with our website. should you not be able to change the opt-in or opt-out service by logging into your account, we will provide this service via customer support. if you wish to opt-in or opt-out this way, please contact customer support.
legal disclaimer:
in some instances we may be compelled to release your personal information. we will do so if required (1.) by United States of America law, subpoena, (2.) to act to protect the safety of our website, users, goodrock, third parties, or affiliates, or (3.) to protect our legal rights, assets, and property.
business practice informational use & user payment information:
in the practice of processing your order, goodrock may share your information with our processors such that we can successfully process your order. this includes transmitting, where applicable, order and payment information to Visa, Mastercard, Discover, American Express, Paypal, Google Corporate Payments (Google Checkout), related payment processors, and banks. this practice is absolutely required to verify and process your order.
goodrock maintains an active policy of never selling, sharing, or trading any customer address, email, or contact information. we do not sell, share, or trade this information with third parties other than what is defined above.
other websites that link to goodrock.com:
goodrock.com and goodrock are not responsible for any content or actions produced as a result of your use of a website that is linking to us. our business practices and policies are only in effect when participating in our website or business.
contacting us:
if you have questions or comments regarding this privacy policy, or would like to opt-in/out you may contact us via email or via our mailing address at:
goodrock
p.o. box 22046
louisville, ky 40252
USA
how do we protect your information:
to review our customer-friendly security policy, please view our about us page.
media, press, and entertainment relation:
members of the media, press, and entertainment fields can contact us via our contact page.
technical issues:
if you are attempting to use our website and are having technical issues, we will attempt to provide support to you. some issues may be resolved by reviewing our frequently asked questions page. for technical support, please contact us via our customer support page.
